Terms & Conditions

We provide travel advisory and planning, flight and hotel reservations, holiday packages, airport transfers, group and corporate travel coordination, travel insurance guidance and administrative support for visa applications. We act as an intermediary between you and the airlines, hotels, transport operators, insurers and authorities involved.

Quotations are based on fares, rates and availability at the time we prepare them and are not confirmed until payment is received and the supplier issues a confirmation. Prices, taxes and availability can change without notice until a booking is ticketed or confirmed.

• Provide accurate names, dates of birth and passport details exactly as they appear on your travel documents.
• Check every confirmation, ticket, voucher and itinerary we send and tell us immediately if anything is wrong.
• Ensure your passport, entry permissions, transit requirements and health requirements are valid for your full journey.
• Arrive at airports, terminals and appointments at the times advised.

Corrections after ticketing (including name changes) are subject to supplier rules and may require a new booking at the fare then available.

Bookings are processed after payment is received and confirmed. Our professional service fees are separate from supplier fares and charges, are disclosed before you proceed, and cover the work performed — they are not refundable once that work has been carried out.

Changes and cancellations follow the rules of the airline, hotel, tour operator or insurer holding the booking. Some fares and rates are non-refundable or non-changeable. Where a refund is due, it is paid to you after the supplier releases the funds, which can take several weeks, less any applicable supplier penalties and our service fees.

We assist with document preparation, appointment scheduling and application guidance. We do not issue visas, permits or approvals, and we cannot influence or guarantee any outcome. All decisions are made solely by the relevant government authority. Government and application-centre fees are non-refundable regardless of the decision.

You are responsible for holding a valid passport and any required entry, transit or health documentation. We recommend travel insurance for every trip. Requirements set by governments, airlines and health authorities can change at short notice, and you remain responsible for meeting them at the time of travel.

Travel services are delivered by third-party suppliers under their own terms. We are not liable for delays, cancellations, schedule changes, overbooking, lost baggage, denied boarding, denied entry, supplier insolvency, strikes, weather, or other events outside our control. Our liability is limited to the service fees you paid us for the affected booking.

We do not submit or support false, misleading or fraudulent information in any application or booking. We may decline or discontinue a service where we believe information provided is inaccurate or where continuing would breach supplier or legal requirements.

Our official channels are WhatsApp on +234 904 215 9110 and email at support@zeeckgroup.com and contact@zeeckgroup.com. We are not responsible for instructions or payments sent through any channel or account not listed on this website.

We may revise these terms from time to time. The version published on this page at the time you instruct us is the version that applies to your booking.